# 1823 Service Requests and Performance Data [← Text catalogue home](/index.md) [HTML](/datasets/hk-dpo-statistic-statistic/) · [JSON](/datasets/hk-dpo-statistic-statistic.json) · [Markdown](/datasets/hk-dpo-statistic-statistic.md) - ID: ` hk-dpo-statistic-statistic ` - Publisher: [Digital Policy Office](/publishers/d47bf947-7275-445a-92d3-dea506423d1e/) · [Markdown](/publishers/d47bf947-7275-445a-92d3-dea506423d1e/index.md) - Categories: [City Management and Utilities](/categories/city-management/) · [Markdown](/categories/city-management/index.md) - Tags: Not stated - Resources: 1 - Updated: 2025-05-06T16:31:21.470144 - Update frequency (publisher metadata): Monthly - Harvest started: 2026-10-20T22:31:00.105Z - Licence: Not stated - Source: [Official metadata record]() Harvest started is the source harvest start associated with this record, not its precise retrieval time. Updated is an upstream metadata claim. ## Description 1823 provides a round\-the\-clock one\-stop service to answer enquiries for 23 departments and to receive complaints about any area of Government services\. Data related to the business volume and performance of the operation will be provided e\.g\. voice and written contacts received by 1823 through various channels, abandoned calls, calls answered within 12 seconds, average call handling time and 1823 FAQ webpage traffic, enquiry cases, service request / complaint cases, suggestions and compliments received by 1823 through various channels, first time resolution of enquiry cases, cases involving more than 1 department, and case assigned to action departments within 3 hours\. ## Resources These are upstream resource links from metadata. Resource contents and endpoint availability have not been verified here. ### [1823 Service Requests and Performance Data]() - Resource ID: ` ba809749-0455-44bd-a0cb-38891084b8d9 ` - Format: JSON - Language: en, zh-Hant - Updated: 2025-05-06T16:31:21.479355 - API flag (publisher metadata): N - Original URL: ` https://www.1823.gov.hk/datagovhk/statistics/1823_statistic.json ` 1823 provides a round\-the\-clock one\-stop service to answer enquiries for 23 departments and to receive complaints about any area of Government services\. Data related to the business volume and performance of the operation will be provided e\.g\. voice and written contacts received by 1823 through various channels, abandoned calls, calls answered within 12 seconds, average call handling time and 1823 FAQ webpage traffic, enquiry cases, service request / complaint cases, suggestions and compliments received by 1823 through various channels, first time resolution of enquiry cases, cases involving more than 1 department, and case assigned to action departments within 3 hours\. ## Specifications (source links) ### Publisher documentation - [Data dictionary]() — source-linked; Dataset: data\_dictionary Original links supplied in publisher metadata. A source link does not mean that document content is hosted, parsed or verified here; any hosted extraction and its review scope are listed separately below. Upstream metadata associations only; these links do not validate individual resources or document sections. No extracted document body is hosted here. ## Document availability Parsed specifications and data dictionaries: not available for this dataset. [Document availability](/documents.md).