# Statistics on Complaints Handled by Lump Sum Grant Independent Complaints Handling Committee

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- ID: ` hk-swd-sb-statistics-on-complaints-handled-by-lsg-ichc `
- Publisher: [Social Welfare Department](/publishers/d545faf5-0f72-4606-9150-f11714c3e73d/) · [Markdown](/publishers/d545faf5-0f72-4606-9150-f11714c3e73d/index.md)
- Categories: [Community and Social Welfare](/categories/social-welfare/) · [Markdown](/categories/social-welfare/index.md)
- Tags: Not stated
- Resources: 3
- Updated: 2024-05-21T16:35:08.316304
- Update frequency (publisher metadata): Quarterly
- Harvest started: 2026-10-20T22:31:00.105Z
- Licence: Not stated
- Source: [Official metadata record](<https://data.gov.hk/en-data/api/3/action/package_show?id=hk-swd-sb-statistics-on-complaints-handled-by-lsg-ichc>)

Harvest started is the source harvest start associated with this record, not its precise retrieval time. Updated is an upstream metadata claim.

## Description

Information on number of complaints handled, category of complainant, nature of issue being screened or investigated, category of service being complained or investigated, and outcome of investigation\.

## Resources

These are upstream resource links from metadata. Resource contents and endpoint availability have not been verified here.

### [Type of Complainant](<https://www.swd.gov.hk/datagovhk/sb/Statistics-on-Complaints-Handled-by-LSG-ICHC-type.csv>)

- Resource ID: ` 0c79d4a4-8a54-4a5c-93ab-6d9ac73adc64 `
- Format: CSV
- Language: en, zh-Hant
- Updated: 2024-05-21T16:35:07.609604
- API flag (publisher metadata): N
- Original URL: ` https://www.swd.gov.hk/datagovhk/sb/Statistics-on-Complaints-Handled-by-LSG-ICHC-type.csv `

Information on type of complainant

### [Nature of Complaint Issue and Service Category](<https://www.swd.gov.hk/datagovhk/sb/Statistics-on-Complaints-Handled-by-LSG-ICHC-NatCat.csv>)

- Resource ID: ` 1c92d86e-7e0d-4224-b1a5-f3615e392ebf `
- Format: CSV
- Language: en, zh-Hant
- Updated: 2024-05-21T16:35:08.324996
- API flag (publisher metadata): N
- Original URL: ` https://www.swd.gov.hk/datagovhk/sb/Statistics-on-Complaints-Handled-by-LSG-ICHC-NatCat.csv `

Information on nature of complaint issues being screened and category of service being complained\.

### [Overall Number of Complaints Handled](<https://www.swd.gov.hk/datagovhk/sb/Statistics-on-Complaints-Handled-by-LSG-ICHC-overall.csv>)

- Resource ID: ` 567ebd2c-1246-4dd9-bb12-bdaf98389ace `
- Format: CSV
- Language: en, zh-Hant
- Updated: 2024-05-21T16:35:06.924016
- API flag (publisher metadata): N
- Original URL: ` https://www.swd.gov.hk/datagovhk/sb/Statistics-on-Complaints-Handled-by-LSG-ICHC-overall.csv `

Information on number of complaints handled, number of complaint issues being screened or investigated, and number of complaint cases referred to NGOs for follow up\.

## Specifications (source links)

### Publisher documentation

- [Data dictionary](<https://www.swd.gov.hk/datagovhk/sb/Statistics-on-Complaints-Handled-by-LSG-ICHC-DataDic.pdf>) — source-linked; Dataset: data\_dictionary
- [Publisher reference](<https://www.swd.gov.hk/en/ngo/subventions/comp/ichc/>) — source-linked; Dataset: references

Original links supplied in publisher metadata. A source link does not mean that document content is hosted, parsed or verified here; any hosted extraction and its review scope are listed separately below.


Upstream metadata associations only; these links do not validate individual resources or document sections. No extracted document body is hosted here.

## Document availability

Parsed specifications and data dictionaries: not available for this dataset. [Document availability](/documents.md).