City Management and Utilities

1823 provides a round-the-clock one-stop service to answer enquiries for 23 departments and to receive complaints about any area of Government services. Data on external customer satisfaction survey score related to the performance of 1823 will be provided.

1823 provides a round-the-clock one-stop service to answer enquiries for 23 departments and to receive complaints about any area of Government services. Data related to the business volume and performance of the operation will be provided e.g. voice and written contacts received by 1823 through various channels, abandoned calls, calls answered within 12 seconds, average call handling time and 1823 FAQ webpage traffic, enquiry cases, service request / complaint cases, suggestions and compliments received by 1823 through various channels, first time resolution of enquiry cases, cases involving more than 1 department, and case assigned to action departments within 3 hours.

A list of accessible facilities at local attractions, hotels, shopping / dining locations and other venues This dataset is the result of an extensive study on the accessibility of tourists' facilities in Hong Kong focusing on accommodation, dining out facilities, scenic spots and shopping arcades. Please refer to [the Visitors' Guide to Accessible Facilities in Hong Kong website](http://www.accessguide.hk/) for more information.

Provide Statistics on Accident Rate for Waterworks Contracts

Ambulance Service Indicators (Provisional Figures)

Ambulance Service Target (Provisional Figures)

Provide Statistics on Annual Ceiling Price of Dongjiang Water

Provide Statistics on Annual Fresh Water Consumption (by Sector) in Million Cubic Metres (MCM) and Percentage of Total

Provide Statistics on Annual Quantity of Fresh Water Supply

Provide Statistics on Annual Statistic of Enhanced Water Monitoring Programme for 18 Districts

Provide Statistics on Annual Water Main Burst

This dataset provides location and address etc. for automatic teller machines in government buildings under the purview of Government Property Agency.

This dataset provides location and address etc. for automatic vending machines in government buildings under the purview of Government Property Agency.

Award of Contracts for Leasing of Non-domestic Properties (Automatic Teller Machine Sites / Automatic Vending Machine Sites / Shops / Car Parks) under the purview of Government Property Agency (From 2021 onwards). The multiple file formats are available for dataset download in API.

The list of barrier-free facilities available in community halls / community centres

The list of barrier-free facilities available in Home Affairs Department's office premises

Provide Statistics on Carbon Audit Report

A list of scopes of Carbon Audit Report for Water Supplies Department's Buildings

A list of water treatment works with official name, water type, output capacity and location. The multiple file formats are available for dataset download in API

A list of catchwater with name and length. The multiple file formats are available for dataset download in API

List of Centres administering declarations and service time slots

Classification of Ambulance Calls for 18 District Council districts (Provisional Figures)

Classification of Fire Calls by 18 District Council districts (Provisional Figures)

Classification of Fires (Provisional Figures)

Classification of Fires by Causes (Provisional Figures)

Classification of Special Service (Provisional Figures)

1823 provides a round-the-clock one-stop service to answer enquiries for 23 participating departments and to receive complaints about any area of Government services. Data on the commonly asked questions under the scope of service of 1823 will be provided.

The "Streamlining of Government Services" (SGS) Programme aims to improve government services involving applications and approvals through streamlining the business processes and widening the adoption of technology with a view to improving their convenience, efficiency and transparency. Data on completed streamlining measures, including the responsible bureaux/departments, a description of the measures and expected benefits are provided below in CSV format.

Data inside the Compartments of Smart Lampposts provided by the Digital Policy Office

1823 provides a round-the-clock one-stop service to answer enquiries for participating departments and to receive complaints about any area of Government services. Data on the number of outbound calls and written contacts to the public will be provided.

Provide Statistics on Water Consumption

Provide Statistics on Dongjiang Water Quality

The data provides location information of catchpit maintained by Highways Department. The multiple file formats are available for dataset download in API.

The data provides location information of gully and grating maintained by Highways Department. The multiple file formats are available for dataset download in API.

The data provides location information of manhole maintained by Highways Department. The multiple file formats are available for dataset download in API.

Provide Statistics on Drinking Water Quality (Full Report)

Provide Statistics on Drinking Water Quality (Part A. Microbiological parameters)

Provide Statistics on Drinking Water Quality (Part B. Chemicals parameters)

Provide Statistics on Drinking Water Quality (Part C. Radiological parameters)

Provide Statistics on Drinking Water Quality (Part D. Other parameters)